Frequently Asked Questions
Everything you need to know before your next adventure.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the continental US. Express shipping options are available at checkout for those needing gear sooner.
What is your return policy for outdoor gear?
We offer a 30-day return policy on all unused items in their original packaging. Please note that for safety reasons, climbing equipment and personal protective gear cannot be returned once opened.
Do you offer a warranty on Highlander Outdoor products?
Yes, all Highlander branded products come with a 1-year limited warranty against manufacturing defects. Third-party brands are covered by their respective manufacturer warranties.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal to monitor your package's journey.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products suitable for extreme weather conditions?
Many of our products are designed for technical use in harsh environments. Please check the specific 'Weather Rating' or 'Technical Specs' section on each product page for detailed climate compatibility.